Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Device Improve (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://deviceimprove.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@deviceimprove.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@deviceimprove.com
US Dollar ($)
Pros: surprisingly good sound when listening to music. Normal connection. Cons: It would be good to make a little more perfume.
Great phone! Compact, fits well, loud sound
The arch is short, too tightly covering the back of the head. After half an hour of wearing, the pressure of the arms becomes unpleasant, remove for a couple of seconds and dress the problem is solved.
Bought for $20.71, shipping for free. To the smartphone with Bluetooth 4.2 connected immediately. On the head of the 60th size sat down with a margin. Light discomfort in the ears at the location of the arc fence. Lungs. Battery 400 mAh, enough more than a week when listening for 2-3 hours a day at an average volume. Delivery is very fast.
The order came quickly, less than a week. Discharged, instruction in English, but figured out what's what. Everything works, headphones, microphone, checked at a distance from the phone-everything is super at first glance, time will show.
Headphones are comfortable, for conversation, audibility is good a little inferior to Nokia bh503 The range of 10 meters is steady for 6 m.
Glittered listen.
Fast delivery perfect package.
Wonderful, great sound. Good volume.
The first time I ordered the goods remotely and in principle was not mistaken. Just in Moscow nowhere even something like that It's impossible to buy. Advantages of the device: -16 hours of work. -The volume buttons are located at the top in the middle on the right earpiece, closer to the face there is a play/pause button, answer the call, the power button is located at the back for 8 hours. -Compact, the main thing is powerful enough. Sound in the middle, and already loud (108 dB still always matters). Small nuances (disadvantages are not): -A little presses behind the ears because it starts Close directly behind the ear itself (this is not the plugs, please consider, otherwise they would just not be able to hold on to your ears). -The part of the case coming out of each earpiece is not plastic, but as if a little rubber, but I do not advise bending this place when wearing headphones, take care of them. In general, the product is very pleased, the main thing was found to them a small cheholchik of cotton swabs, but otherwise they will be covered with dust and hair when you do not use it. Kayfuem from the earpiece! -
Weak sound, in the subway or plane to listen is not real
excellent
Faith Hood
You are the best!!! At such a time and so fast, admirable! Thank you very much!!! And the headphones are just super!
Good headphones
Volume mu High Low not perfect but powerful need more grip to make the drawer right and do more resonance but uff much better than anyone I 've ever had
Good headphones, comfortable.